Our Services

Transport Program Management and Operational Readiness

PSA supports the delivery of major transport projects by embedding operational readiness and project management specialists within in-house teams. We implement systems that bring together the various facets of a project – to work towards common and measurable objectives.

 

Operationalising infrastructure

Coordinating network and resources

Establishing and managing governance

Impact management and risk mitigation

Event transport overlay

Scheduling, milestone delivery and reporting

Your transport project challenges:

We support you with:

  • Focus on infrastructure and project delivery over ensuring an effective network and operations
  • Capability and capacity gaps, which reduce the ability to deliver projects
  • Lack of experienced resources to operationalise projects and realise their benefits
  • Embedded project managers who are part of your team and make sure the entire project comes together
  • Specialists who are trusted advisers on major transport projects
  • Well-established team with a deep understanding of the broader transport system

Your transport project challenges:

  • Focus on infrastructure and project delivery over ensuring an effective network and operations
  • Capability and capacity gaps, which reduce the ability to deliver projects
  • Lack of experienced resources to operationalise projects and realise their benefits

We support you with:

  • Embedded project managers who are part of your team and make sure the entire project comes together
  • Specialists who are trusted advisers on major transport projects
  • Well-established team with a deep understanding of the broader transport system

See the projects we’re leading

From keeping transport networks operating effectively during upgrades to managing the delivery of alternative services, we’ve provided the leadership and resources needed on critical large-scale projects

Public transport service project management

Translink

Transport infrastructure program management

Department of Transport and Main Roads

Transport operational readiness

Various clients

Explore operational readiness projects

Work with trusted and strategic advisors

Our Project Management and Operational Readiness Team manages finances, resources and stakeholders – all while ensuring an outcome that’s integrated into your strategic vision. Some of us have been embedded in client teams for over a decade.

Alec Tattersall

Director

Gareth Whitaker

Associate Director

Tom Adams

Principal Transport Planner

Kerry Wastell

Senior Project Manager

Jacqueline Casano

Senior Project Manager

Sarah Stjepanovic

Project Manager

Meet our project managers

Integrated transport project management

Transport plans often identify the need for infrastructure upgrades and network changes. To meet the challenges that arise during these change periods, project execution teams need guidance and direction from operational readiness experts who understand program delivery.

That’s why PSA works across each of these areas – with clear communication and shared objectives – to approach projects with a full view of the circumstances and requirements.

Transport Planning

We ensure that transport infrastructure meets the community’s current and future mobility needs, based on anticipated land use patterns.

Transport Operational Readiness

We support teams on-site by formulating processes, coordinating network upgrade programs and managing project impact.

Transport Program Management and Operational Readiness Clients

FAQs

What is transport program management?

Transport program management oversees the planning, coordination and delivery of large-scale transport initiatives to ensure all components work together. It involves managing timelines, budgets and stakeholder relationships to achieve agreed project outcomes.  

PSA’s specialists embed within client teams to manage complex programs from strategy through to operational delivery. 

What does operational readiness mean for transport projects?

Operational readiness ensures that new transport infrastructure, systems and staff are prepared for day-one operation. It focuses on governance, testing, training and resource planning before a network or facility opens.  

PSA integrates readiness planning throughout each project phase, so operations launch safely, smoothly and on schedule. 

Why is embedding readiness thinking throughout a project important?

When design, construction and operations are managed in isolation, gaps appear that are difficult to close late in the program. Readiness thinking begins with understanding who will operate the system and how their requirements shape design, testing and handover.  

If the below elements are imbedded from the start, projects can move smoothly into service and deliver reliable outcomes for the community. 

  • Governance that connects delivery and operations  
     Clear decision-making structures that remain consistent across all stages.  
  • Operational requirements captured early  
     Ensuring infrastructure and systems reflect how they will actually be used.  
  • Testing designed around real scenarios   
     Confirming that assets, people and processes perform together as intended.  

When these elements are built in from the start, projects move smoothly into service and deliver reliable outcomes for the community.  

Why is governance important in transport program management?

Strong governance defines clear decision-making structures, responsibilities and reporting pathways across complex projects. Without it, cost, schedule and risk control quickly deteriorate.  

PSA establishes transparent governance frameworks that align delivery teams, maintain accountability and keep programs on track. 

How does PSA manage risk and impact during major transport changes?

Major transport projects often disrupt existing networks, requiring proactive risk and impact management. This includes forecasting issues, developing mitigation plans and communicating with affected stakeholders.  

PSA’s program managers catalogue and monitor risks from planning through delivery to protect timelines and community outcomes.

How does PSA support event and network transitions?

Large events and infrastructure upgrades demand temporary service overlays and careful resource coordination. Effective transition planning maintains customer experience while minimising disruption to regular operations.  

PSA’s team designs and manages event transport overlays and network transitions, ensuring continuity and reliability across the system. 

Land Use Planning

Development Approvals

Transport Planning

Traffic Engineering

Infrastructure Advisory